Refund and Return Policy

At Tideverra, your satisfaction is at the heart of everything we do. We want you to feel confident in every purchase. If for any reason your order isn’t quite right, we offer a 30-day money-back guarantee—no questions, no hassle.

Need to Cancel?

Changed your mind? If your order hasn’t shipped yet, simply let us know and we’ll cancel it with a full refund—no fees, no stress.

No Customs. No Surprises.

We believe in transparent, effortless shopping—that means no customs charges, no hidden costs, just a smooth and empowering experience from start to finish.

Your Right to Return

You are welcome to return your item within 30 days of receiving it. To be eligible for a return, your item must be unused, with original tags attached, and returned in its original packaging.

How to Return Your Item

Email us at contact@tideverra.com to register your return.
We’ll send you our return form—please download and fill it in.
Send the item along with the completed form to one of the addresses below:

Return Addresses

Tideverra Returns Norway
Fjordgata 17
7010 Trondheim
Norway
Phone: +47 73 55 88 21
Email: returns@tideverra.no

Tideverra Returns Germany
Sträßchensweg 10
53113 Bonn, Germany
Phone: +49 228 1820
Email: returns@tideverra.de

Please use a traceable shipping option, as we cannot be responsible for returns that do not reach us.

Refunds

Once we’ve received and inspected your return, we’ll notify you by email. If approved, your refund will be processed within 14 business days using your original payment method.

Damaged or Incorrect Items